Support

For paid-product support, include the email used at checkout and your Lemon Squeezy order number if you have it.

What to Include

Your drone model, controller, DJI Fly version, and firmware version.
The mission type, altitude, terrain-follow setting, and elevation source.
A screenshot or the generated KMZ file when the issue is mission-specific.
Your operating country if the question is about availability, billing, or refund handling.

Billing and Refunds

Billing, invoices, subscriptions, tax, and card payments are handled through Lemon Squeezy checkout and customer portal flows. Refund requests should follow the Refund Policy.

Flight Safety

DronePoint support can help with software behavior, but it cannot approve flight legality or site safety. Review the Flight Safety Disclaimer before flying.